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api.chat.setOperatorGroup

This method requires a premium plan that supports the Groups feature.

Lock the visitor to a specific group of operators. All messages from the visitor will now go to that group of operators instead of all operators.

• options.group the Group ID that you want to lock to (see the operator configuration page to find the Group ID)

Examples

When the visitor clicks the "Talk to our Sales Team" button, lock to the Sales Group specifically.

document.getElementById('talk-to-sales').onclick = function() {
    olark('api.chat.setOperatorGroup', {group: 'abcdef123456789'});
    olark('api.box.expand');
}

This example assumes that the Sales Group ID is 'abcdef123456789'.

Discussion

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