How to increase sales with Olark live chat

61% of shoppers say they're likely to make a purchase after a live chat. Here's how you can use Olark to get visitors talking, showcase the value of your products, and close sales like a pro.

Download our complete guide to increasing sales with live chat:

Start conversations automatically

Sales is a numbers game. With Olark, you can send automated messages to all visitors who match certain criteria, so you're always inviting visitors to engage with chat as they're considering a purchase.

If a customer is on the checkout page for more than 60 seconds
portrait of a chat agent
Can I answer any other questions for you before you check out?
When a customer views a customizable product page
portrait of a chat agent
This product comes in 3 different sizes. Can I help you pick the right one?
When you want to upsell complementary products
portrait of a chat agent
Thinking of buying a new bike? We're having a sale on bike locks too.

Personalize every conversation

Olark live chat gives you detailed, real-time information about the person you're chatting with, including quick links to transcripts of any previous chats they've had, so you can tailor the conversation precisely to their needs.

See which page
they're on

portrait of a chat visitor

Quickly pull up
past conversations

portrait of a chat visitor

It's a complex process to sell bespoke curtains or blinds online. Live chat allows customers to ask details about the manufacturing process or about choosing various options, and continue to browse as they chat.

bertie
Clayton

eCommerce Director,
Jane Clayton & Co.

Olark +
Google Analytics
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Create an eCommerce report in Google Analytics to get a picture of how many sales are generated by live chat.

Olark +
eCommerce plugins
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The Olark widget is easy to add to sites built on Magento, Shopify, BigCommerce, Wordpress and more.

Olark +
Mailchimp
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Add customers who chat to a targeted mailing list so you can send them future product updates.

Ready to start using Olark to increase sales?