Turn on Olark's Pre Chat Survey to require an email before every conversation. This way every chat is a new lead in your sales funnel.
By reviewing your Transcripts each month, you can see what your customers are saying about your competitors. Use this insight to make your sales touch points - responses on live chat, ads, handouts, web copy - more effective.
Adding an Olark live chat widget on our product pages started generating more leads for us, which resulted in an 25-35 percent increase in sales and site conversion rates.
The most widely used CRM connects with Olark to let you create cases & leads from chat or attach chats to customer records.
If you want to connect Olark to a simple CRM, consider Highrise - a CRM to keep all customer contact points in one place.
Using Hubspot's CRM for sales & marketing? Our integration makes it easy to attach chats to customer records & initiate workflows.