How to provide customer support using Olark live chat

79% of customers say that they prefer live chat because of the immediacy it provides*. It's an easy way to get a question answered without putting everything else on hold, and without having to wait hours for an email response.

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Resolve issues faster

Being online to chat with your customers will help your team work faster to get customer questions resolved. Some Olark users have seen resolution times drop from hours to minutes. Try Shortcuts to give your team the ability to respond within seconds.

Illustration of Olark's shortcuts feature

Know if customers are happy

Olark's Post Chat Survey lets your customers rate their chat experience so you can quickly see how happy - or unhappy - they are with your customer service.

Illustration of Olark's reporting feature

Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.

jordan
Vidra

Customer Experience
Team Member,
HOMAGE

Olark +
Help Scout
help scout logo

Help Scout is a shared platform that allows you to help more customers, lower email volume, and create help center portals.

Olark +
Groove
groove hq logo

Groove is a simple helpdesk that lets you collaborate on customer emails, social media posts, live chats and calls.

Olark +
JIRA Service Desk
JIRA logo

With our JSD integration you can open a ticket directly from a chat, then manage the issue all the way to resolution.

Ready to start using Olark for customer support?