Being online to chat with your customers will help your team work faster to get customer questions resolved. Some Olark users have seen resolution times drop from hours to minutes. Try Shortcuts to give your team the ability to respond within seconds.
Olark's Post Chat Survey lets your customers rate their chat experience so you can quickly see how happy - or unhappy - they are with your customer service.
Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.
Help Scout is a shared platform that allows you to help more customers, lower email volume, and create help center portals.
Groove is a simple helpdesk that lets you collaborate on customer emails, social media posts, live chats and calls.
With our JSD integration you can open a ticket directly from a chat, then manage the issue all the way to resolution.