How to use Olark live chat for customer support

79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.

Download our complete guide to live chat support:

Resolve issues faster

Real-time chat allows your team to resolve support requests in a quick conversation — instead of a drawn-out email exchange. Some Olark users have seen resolution times drop from hours to minutes, and with automated messages and canned responses, you can answer common questions in seconds.

Illustration of Olark's shortcuts feature

Collect feedback from every chat

Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.

Illustration of Olark's reporting feature

Live chat made it easy for our customers to reach a member of our customer experience team and significantly cut down on our email and phone cases.

jordan
Vidra

Customer Experience
Team Member,
HOMAGE

Olark +
Help Scout
help scout logo

Help Scout is a shared platform that allows you to help more customers, lower email volume, and create help center portals.

Olark +
Groove
groove hq logo

Groove is a simple helpdesk that lets you collaborate on customer emails, social media posts, live chats and calls.

Olark +
JIRA Service Desk
JIRA logo

With our JSD integration you can open a ticket directly from a chat, then manage the issue all the way to resolution.

Ready to start using Olark for customer support?