Support customers faster
79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.
Answers that stay up to date
Olark's conversational AI is better than ever at answering support questions, with knowledge that updates automatically from your website and other knowledge sources. When a question needs a person, it hands off intelligently to your team in the same conversation.
Collect feedback from every chat
Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.
Classic feature: Olark Classic already offers chat ratings today, and we're actively bringing them to our AI product.
Works with the tools your support team already uses
Olark + Help Scout
Connect Olark and Help Scout to help more customers, lower email volume, and create help center portals.
Olark + Groove
Connect Olark and Groove to collaborate on customer emails, social media posts, live chats and calls.
Olark + Zendesk
Connect Olark and Zendesk to automatically create new tickets or attach transcripts to existing customers.
With AI Connector, Claude, ChatGPT or Copilot can read your chats and helpdesk tickets side by side. See how support managers use it →