Support customers faster
79% of customers say that they prefer live chat over email or phone. Chat is fast, simple, and convenient — it allows customers to get questions answered while they work or browse, and without waiting hours for a response.
Answers that stay up to date
Olark's conversational AI is better than ever at answering support questions, with knowledge that updates automatically from your website and other knowledge sources. When a question needs a person, it hands off intelligently to your team in the same conversation.
Collect feedback from every chat
Olark's post-chat survey invites customers to rate their experience, so you can quickly see how happy they are with your customer service.
Classic feature: Olark Classic already offers chat ratings today, and we're actively bringing them to our AI product.
Works with the tools your support team already uses
Olark + Help Scout
Connect Olark and Help Scout to help more customers, lower email volume, and create help center portals.
Olark + Groove
Connect Olark and Groove to collaborate on customer emails, social media posts, live chats and calls.
Olark + Zendesk
Connect Olark and Zendesk to automatically create new tickets or attach transcripts to existing customers.
Yes we used AI to make this site… but also HUMANS — and as human who always wrote with ellipses and em dashes — I’m not gonna let AI take them away from me. ~Roland