If you’re using the Olark live chat app to talk to customers, connect the Zendesk help desk integration to capture and follow-up on those conversations. The full chat conversation will either be used to create a new ticket in Zendesk, or the conversation will get attached to an existing customer record. Your Customer Support team can quickly scan the interaction and follow-up as needed. A zen path to happier customers.

Connect Zendesk

How it works

Step 1

During any Olark chat as an agent, type !zendesk and hit enter.

illustration of how the integration works, step one

Step 2

We’ll create a case in Zendesk with your chat attached. Voila!

illustration of how the integration works, step two

Olark brings the power of customer information to your fingertips in real-time conversations.