If you’re using the Olark live chat app to talk to customers, connect the Zendesk help desk integration to capture and follow-up on those conversations. The full chat conversation will either be used to create a new ticket in Zendesk, or the conversation will get attached to an existing customer record. Your Customer Support team can quickly scan the interaction and follow-up as needed. A zen path to happier customers.
During any Olark chat as an operator, type
!case and hit enter.
We’ll create a case in Zendesk with your chat attached. Voila!
Olark brings the power of customer information to your fingertips in real-time conversations.