There are some jobs only a person can do.

For everything else, there's CoPilot.

Chatbots for people who hate chatbots, custom-made by people who hate chatbots.

What are chatbots good at?
Robots can handle simpled, automated tasks, so your humans can focus on relationships and leads. Robots can handle simpled, automated tasks, so your humans can focus on relationships and leads.

Your chat team doesn't need to go full robot.

Think of CoPilot as a helpful assistant clearing the basics off your plate.

Hands-free take-off and landing

Instantly greet your visitors with a friendly “hi, how may I help you” and speed up your reply times. Wrap up with a 1-click “is there anything else I can help you with today?” and send visitors on their way with a smile.

Image depicting CoPilot auto greeting your visitors.

Point them in the right direction

Have CoPilot ask questions to make sure your visitor gets routed to the person who can help them best. Perfect for teams with specialized roles, multiple departments, or dedicated account reps.

Image showing CoPilot ask questions for routing.

Cut down on FAQs

Sometimes the information your visitors need is tricky to find. Other times, they just don’t look very hard. Either way, you can train CoPilot to address your most common questions without tying up a live agent in every chat, and your customer gets what they need without playing hide-and-seek.

Image showing FAQ functionality.

Who’s flying this plane, anyway?

CoPilot doesn’t replace your agent, it assists them. If it gets stuck, it calls for help. When your agents are free to take over, they can grab the wheel and own the conversation. This is a chatbot that keeps your people in control.

Image showing CoPilot turning control back over to the human operator.

New customer?

Learn about Olark Pro for your organization.

Existing Olark Pro customer?

Schedule a demo with our helpful experts.

Are you ready for takeoff?

CoPilot works best for:

Teams with multiple agents who chat at the same time
Companies with established, repeatable processes that work but need scaling
Businesses with a high volume of offline chats that need routing to a specific department
Sites that receive 50+ customer contacts per week
Companies prepared to partner with Olark engineers to design a custom feature

CoPilot is currently available in beta on Olark Pro plans

What makes CoPilot different from other chatbots?

Benefit right away

Other chatbots require historical data and weeks of model-training that slow you way down before you can even get started.

Custom-built

It’s rare for an off-the-rack solution to work perfectly for your case. We build bots for *your* unique workflow.

Easy to take over

CoPilot knows when to call for help and is easy to interrupt. Your agents are always in control.

Will CoPilot meet my security and accessibility requirements?

We designed CoPilot to address the advanced needs of public institutions like government agencies and big universities. We’ve got you covered:

WCAG 2.0 Certification Badge image

Accessibility

WCAG 2.0 Level AA

GDPR-ready badge image

Visitor Privacy

GDPR-ready

CCPA-ready badge image

California-specific Privacy

CCPA-ready

NIST 800-53 compliance badge image

Security

NIST 800-53 compliant

Most CoPilot customers go live
within 48 hours of their demo.

Will CoPilot play nice with my other tools?

You bet. CoPilot was built to support Olark’s famously broad selection of integrations, including:

group of logos of apps that Olark integrates with group of logos of apps that Olark integrates with

Fly to new heights with CoPilot

Level up your agents. Help customers faster. Scale your efforts.