Features

Whatever your business goal — more leads, higher sales, or better service — Olark has the simple, functional live chat features to help you get there. Check out the summaries below to see how we approach core features like customization, automation, and reporting. You can also browse our help center and demo videos for more details, or start a free trial to experience user-friendly live chat firsthand!

Match your chatbox to your brand

It only takes a few quick visual tweaks to make your Olark chatbox look right at home on your website — and a stylishly on-brand chatbox means more chats, more sales, and more happy customers.

Learn more about customization
graphic showing an Olark chatbox with customization options






Get up-to-the-minute live chat metrics

Olark's detailed live chat reports refresh in real time, so you're always working with up-to-date info. Check in on chat volume, customer satisfaction, and agent activity as often as you need to make smart staffing and prioritization decisions — or have summary reports delivered straight to your inbox.

Save time with automation

Use Olark's easy-to-configure live chat automation rules to engage more customers and speed up your workflow. Greet customers automatically, send custom messages based on visitor behavior, route chats to the right department, show and hide your chatbox, and more.

Chat as much or as little as you like

With a paid Olark plan, there's no limit to the number of live chat conversations you can have each month, and no added cost if your chat volume is higher than usual. Your price is based on the size of your chat team, and you can add or subtract team members at any time — your next bill will automatically adjust.

Uncover actionable insights in transcripts

Live chat transcripts are full of actionable product feedback and information about your customers. Olark provides full access to your complete transcript archive, along with a user-friendly interface for searching, sorting, and filtering your way to the most relevant insights.

See how searchable transcripts work
A collage of images showing an operator, a visitor, chat tags and search functionality

Engage customers in real time

Customers these days don't want to wait for an email response, and they definitely don't want to pick up the phone. Olark makes it easy to start a conversation with anyone browsing your website, so you can uncover more leads, close more sales, and get questions answered faster.

Illustration of Olark's operator console

Go above and beyond with PowerUps

Give your Olark plan a boost with PowerUps — specialized live chat features for going the extra mile in sales, growth, and service. Flexible monthly billing and one-click activation make it easy to add, remove, or swap PowerUps at any time, so you pay only for the features you need.

Learn more about PowerUps






Image of Olark's operator console and illustrations of powerup icons

Keep your entire team on track

Managing a larger chat team? Olark makes it easy to distribute chats and monitor team performance, and our Shortcuts system gives everyone access to a shared database of canned responses for quick, consistent replies.

See how to manage your chat team






A collage of images showing a team of chat agents with some statistics and graphs

Integrate with your favorite software

Live chat is great on its own, but it's even better when it's connected to the rest of your sales, marketing, and support process. Olark’s live chat integrations link chat with dozens of popular tools — from helpdesks and CRMs, to issue trackers, to Google Analytics — so you can easily share stories and data across platforms.

See our full list of integrations
group of logos of apps that Olark integrates with group of logos of apps that Olark integrates with

Your next customer is on your website. Talk to them.