See what you're doing right
When customers give you feedback on every Olark chat, you'll know if you're making customers happier, instantly. Then track results over time with our beautiful, detailed reports.
Worried about getting too many chats or want to make sure you reach exactly the right visitors? Targeted Chat lets you set rules to interact only with customers who go to a specific page or perform specific behaviors (stop cart abandonment!). It can also allow you to offer VIP support to premium customers.
If you want to keep track of customers and build a relationship over time, there is no better way than Olark live chat + a CRM. Our CRM integrations include Salesforce, Zendesk, Desk.com and Highrise and let you keep all your conversations with customers in their file, so you can track history and your sales team always knows when issues arise.
Olark can match your design perfectly with customization features. Choose from different themes or customize everything with optional custom CSS. You can also choose to show a click-to-chat image instead of the pop-up widget. It’s all up to you!
Our Olark Chat console makes connecting with your customer as easy as launching a browser! You’ll see who is on your site, including location, what they’re looking at on your site, where they’ve been and time on site. Set the number of chats you want to receive and get notified when new chats come in. You can also use Olark with your favorite IM client like Adium, Pidgin, or imo.im for mobile.
Are some of your visitors looking for support and others wanting your sales team? Olark Groups allows you to direct chats to the right person for the job.
Requires a Platinum or Ultimate plan
End the confusion by showing not telling. Olark Cobrowsing lets you see what’s on the customer’s screen and even control their browser, all without any extra downloads.
Olark provides powerful reports to help you understand the impact of your chats. Along with an integration with Google Analytics, you can learn about customer and operator behavior and how to improve your business overall.
In ecommerce, the best time to influence a customer’s buying decision is when they are considering the purchase. Unlike a too-late email, Olark Cartsaver lets you see what’s in the customer’s cart in real time so you can reach out and upsell in the moment or answer their questions before they leave the cart behind. How does a 40% increase in cart size and 3x retention sound?
Requires Magento or Shopify
In addition to the awesome features we continue to develop, we offer a useful API that allows you to trick out Olark even further. And our extensive helpdesk will help you get started even if you’re not a master developer.