Features

The tools you need to close more sales

Olark comes with a wide range of features to help you customize and manage your live chat experience. Scroll down to see why Olark is super simple yet jam packed with customization, reporting and engagement functionality.

Simple customization

Having a consistent experience across your site and chat box will result in more sales. With Olark, it's easy to match exact colors, add your own text, and even change to your customers' preferred language.

Learn more about customization
graphic showing an Olark chatbox with customization options






Real-time reporting

Unlike other platforms that refresh daily, Olark provides real-time reporting on chat volume, so you can see what day and time you're busiest, which agents are handling the most chats, and how your customers are rating their chat experience.

Automated messages

While we want businesses to be human in their interactions with customers, we do offer the ability to automate messages based on a visitor's behavior on your site. This makes it easier for you to serve the right message at the right time without being everywhere at once.

Unlimited conversations

With a paid Olark plan, there's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual. Our per agent pricing means you only pay for your team members who are going to be on chat. You can add or subtract agents at any time and your price automatically adjusts.

Searchable transcripts

Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives. Searchable transcripts make it easy to filter for conversations or keywords that are most valuable to you.

See how searchable transcripts work
A collage of images showing an operator, a visitor, chat tags and search functionality

Real-time chat

Customers these days don't want to wait for an email response, and they definitely don't want to pick up the phone. Olark makes it easy to talk to people who are browsing your website so you can answer questions in real-time, uncover more leads, and close more sales.

Illustration of Olark's operator console

Team-management tools

A chat team is the face of your company and it’s important they feel focused and confident every time they greet customers on your site. Olark team management tools give you the power to monitor agent performance, safeguard against agents getting overwhelmed, and keep any size team consistent in their responses.

See how to manage your chat team






A collage of images showing a team of chat agents with some statistics and graphs

Integrate with your favorite software

Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part of your process. At the end of the day we want it to be easy for you to talk to your customers, capture those conversations, and use them to improve future interactions.

See our full list of integrations
group of logos of apps that Olark integrates with group of logos of apps that Olark integrates with