Join 700+ companies that have already integrated Olark with Help Scout to automatically deliver chat transcripts to your mailbox. Help Scout pulls customer profile information (like IP address, location and browser/OS) into a separate note in your mailbox, and the conversation will be marked as a chat for future reference - making sure no piece of conversation slips from your notes.
During any Olark chat as an operator, type
!case and hit enter.
We’ll create a case in Help Scout with your chat attached. Voila!
Olark brings the power of customer information to your fingertips in real-time conversations.