Search your complete live chat transcript archive

Chat, filter, search, and sort your way to a better understanding of your customers. Olark's software saves every live chat transcript and offline email in your transcript archive, along with any other information you collect — such as customer contact info, profile data, or follow-up action items.

collage showing operator and visitor avatars with transcript feature icons collage showing operator and visitor avatars with transcript feature icons

See the whole conversation

Each transcript captures the visitor's name, email, location, page the conversation originated from, chat rating, and - of course - the full conversation that transpired.

profile of a chat visitor including name, email and location
short snippet of a chat transcript short snippet of a chat transcript

Filter for chats that matter

Want to find what customers are saying about your competition? Or search for feedback on a specific product? Filter transcripts for keywords, tags, date range, and much more.

graphic showing a transcript with search and filtering functionality

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