Capture the conversation

Every conversation that happens in your Olark chat box is captured in your transcripts dashboard. This allows you to share a conversation to a customer once it's complete; send a lead with conversational context to your sales team; or flag an interaction for your support team to follow-up on.

collage showing operator and visitor avatars with transcript feature icons collage showing operator and visitor avatars with transcript feature icons

See the whole conversation

Each transcript captures the visitor's name, email, location, page the conversation originated from, chat rating, and - of course - the full conversation that transpired.

profile of a chat visitor including name, email and location
short snippet of a chat transcript short snippet of a chat transcript

Filter for chats that matter

Want to find what customers are saying about your competition? Or search for feedback on a specific product? Filter transcripts for keywords, tags, date range, and much more.

graphic showing a transcript with search and filtering functionality

Your customers are already on your site. Talk to them.