Every conversation that happens in your Olark chat box is captured in your transcripts dashboard. This allows you to share a conversation to a customer once it's complete; send a lead with conversational context to your sales team; or flag an interaction for your support team to follow-up on.
Each transcript captures the visitor's name, email, location, page the conversation originated from, chat rating, and - of course - the full conversation that transpired.
Want to find what customers are saying about your competition? Or search for feedback on a specific product? Filter transcripts for keywords, tags, date range, and much more.