Customers want to talk to you. Make it easy.

Try live chat for free

Listen. Learn. Improve.

Olark’s live chat software and customer data tools help you learn from every online interaction.
  • 01
    Chat in real time
    Engage your customers, answer questions, and gather feedback
  • 02
    Organize customer data
    Store structured notes and chat transcripts in Olark or your CRM
  • 03
    Apply live chat insights
    Leverage customer input to optimize your products and service

Customer Success Stories

Our case studies share how Olark customers increase conversion, lower call volumes, gather user insights, and more.

Lush Cosmetics UK

174% sales increase
Lush Cosmetics UK saw 174% higher conversion for customers who chat.
See the Results

University of Montana

50% support decrease
The University of Montana used Olark to decrease repetitive inquiries by 50%.
See the Results

Landmark Properties

50% close rate
Landmark Properties converts 50% of Olark leads into leases.
See the Results

Small teams use Olark live chat to:

Listen to customers online

Everyone wants to feel heard. Give customers a good ear with:
Custom pre-chat forms: Jump-start conversation by gathering context before a chat begins
Triggered messages: Automatically send a suggestion or special offer at the perfect moment
Offline messaging: Not free to chat? Let customers leave a message, and follow up via email

Learn from live chat data

Customers are your best teachers. With Olark's features, you'll never miss a lesson:
Easy data access: Update customer records, and track visits and pageviews, while chatting
Transcript archive: Save the full text of every conversation to a searchable database
Unlimited integrations: Send chat data straight to your other sales and support tools

Improve sales and support

Bring your business vision to life — we'll get you the data you need:
Real-time dashboards: Get up-to-the-minute reports on chat metrics and customer feedback
Email reports: Receive daily, weekly, or monthly data summaries in your inbox
Google Analytics integration: Add Olark events for a richer view of your conversion funnel

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  • Our team doesn’t have to wade through noise to see what’s really important. Having real-time data helps us ensure that we’re providing great service during busy periods like the holiday shopping season.
  • The quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of use was critical for us, and we were up and running with Olark in no time.
  • After we installed Olark, our visitor-to-trial conversion rate doubled — and the ability to capture and share chat transcripts created a much tighter feedback loop between our sales, support, and marketing teams.
  • Olark lets us instantly recognize what customers need and grab their attention in that crucial first minute. Without Olark, the few seconds when they pass by our site would be wasted.
The quicker we can engage with a prospect, the better our odds are of converting them to a customer. Live chat is a great way to get the conversation rolling. Ease of use was critical for us, and we were up and running with Olark in no time.

Bonus:
We've got happy customers, too.

10 Years of powering real conversations
5 Stevie Awards for customer service
The Stevies, The American Business Awards logo
Over 40,000 customers in 170 countries

Simple, predictable pricing for teams of all sizes

Starting from just
$12 per agent per month

Real customer conversations.
Real business benefits.