Accessible Live Chat

Making business human means including all humans, especially those with disabilities. Olark built your chatbox to be ADA-compliant and exceed WCAG 2.1 AA standards so you can deliver live support to anyone who visits your site.

An image depicting a globe surrounded by icons representing ada-compliance

Features that work for everyone

Plays well with keyboards

Some people have disabilities that make it difficult to use a mouse, while others prefer to navigate the web exclusively via their keyboard. Using our chatbox, anyone can quickly and easily have a live conversation with only a keyboard.

A keyboard being used to chat.

Easy to use with screen readers

With the help of clear ARIA labeling and intuitively-ordered interactions, Olark makes chatting on your website easy for people who are blind or otherwise rely on screen readers to assist in browsing the web.

Logos for VoiceOver, JAWS, and NVDA screen readers.

Supports large text

It’s hard to chat if you can’t read tiny text. To avoid strain for people with low vision, we made our chatbox compatible with screen magnifiers and web browser zoom settings. Your site visitors can bump up the text size as large as most browsers will allow.

Zooming in to make chatbox text larger.

Your next customer is on your website. Talk to them.

Don't take our word for it

Certified by accessibility pros: our chatbox has been vetted by third-party experts and verified as compliant with Section 508 of the Americans with Disabilities Act and W3C’s accessibility guidelines.

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ADA Section 508 compliant

WCAG 2.0 Certification Badge

Independently rated as WCAG 2.1 AA

WCAG 2.0 Certification Badg Accessible 360

Audited by Accessible 360

Trusted by major institutions

Our accessibility-minded customers include educational institutions and municipal governments supporting users with disabilities.

  1. logo for Northeastern University
  2. logo for the City of Charlotte
  3. logo for UC Berkeley
  4. logo for Harvard Business School
  5. logo for Ithaca College
  6. logo for the University of Michigan
  7. logo for the City of Vancouver
  8. logo for New York University
  9. logo for the University of Montana
  10. logo for the University of Virginia

Olark's commitment

We value empathy, equity, and inclusivity. We also make tools that help people communicate, so it’s important that we make those tools useful to all.

Want to learn more about how Olark is advancing digital accessibility? Read the pledge we made on Global Accessibility Awareness Day.

An illustration of a handshake with a laptop in the background.