Features

We're the easiest way to get live chat on your website, big or small. Check out our features that work to make you money:

  • Use Olark anywhere!

    Chat with visitors on your website from your desktop, your laptop, your iPhone, or your Blackberry. We work with standard chat (IM) clients (like iChat, Pidgin, and Meebo) and services (Google Talk and Jabber) which means YOU get to decide what software to use.

  • Multiple operators

    Handle higher volumes of visitors with more operators. Each operator connects using the chat client of their choice and other operators are automatically notified when a visitor's chat has been responded to, eliminating duplicate responses.

  • Offline Messages and Hiding

    Even when you're unavailable for chat you can gather qualified leads (name and email) from your website as people leave messages on the widget. You can also choose to simply hide the Olark widget when you're unavailable.

  • Complete visual customization

    Your brand is important and we provide themes, easy color customization, full css support, and even a whitelabel (non-branded) version so Olark fits right into the look and feel of your site.

  • Simple Integration - No code required!

    Get full Olark integration by pasting a short bit of JavaScript onto your webpage (our tutorials make it easy) OR use our ChatLinks service (see below)

  • International Support

    All visitor-facing text strings are customizable and we're fully UTF8 compliant to support practically any language you throw at Olark.

  • ChatLinks: use Olark anywhere without code!

    ChatLinks are short urls that when clicked, automatically overlay Olark on top of any webpage, allowing you to chat with anyone who clicks the link, NO CODE REQUIRED!

    • Great when you can't edit the webpage or your site doesn't support JavaScript
    • Distribute these links on Twitter, email, etc. to chat without disclosing any personal information of your own.
    • Great for salespeople who want to use live chat but can't edit a website (you don't have to involve IT!).
  • Chat Transcripts

    Access important conversations with important information like emails and phone numbers already pulled out for you.

  • Know your users

    Olark lets you know all sorts of useful information about your users in real-time.

    For example:

    • Visitor name, email, etc. through optional pre-chat form or integration with your current login system
    • Visitor page location (know exactly when they're on an important page!)
    • Referring site
    • Have they been to your site before?
    • Geo-location (where on Earth are they from?)

  • Continue chats across pages and off-site!

    Chats persist as visitors move through your site and even off-site when a visitor follows an external link!

Olark Labs

  • Our extensible API (Beta) allows virtually unlimited features through a JavaScript plugin architecture. Learn More