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Olark
Chat Tips
Chat Tips
The Top Higher Ed KPIs To Track in Live Chat
What higher ed key performance indicators (KPIs) are most valuable to track in live chat, and how might your team go about it? Here are our top tips!
Lindsey Johnson
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What Would Barbara Do: Best practices in escalating an issue
Making Business Human
What Would Barbara Do: 6 ways to stay cheerful while live chatting
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