Recent posts
Introducing: AI Analyst
At Olark, we’re working on features that allow your team to get the most out of your customer interactions. We’re super excited to share the latest update: AI Analyst.
🤖 Aiden Setup in Minutes: No IT Team Required. 🤖
Live Search is here, and now Aiden learns faster than ever. Copy, paste, and go! Add your URL to you your AI dashoard and forget about it. Aiden will take it from there!
Olark SMS and WhatsApp Integration: Reduce Friction, Win More Business
With Olark, customers can reach you on SMS or WhatsApp as naturally as texting a friend. Once they add your business to their contacts, you’re one tap away: no links, no website, no friction. And friction is the enemy of repeat business and new business. The easier it is to get in touch, the faster conversations turn into opportunities. Everything still comes straight into your Olark inbox, so you widen your reach without complicating your workflow.
Introducing GSAT: Goal Satisfaction Scores built into Olark
If you are on a customer facing team, we have a tool we think you’ll love! We are calling it GSAT (for Goal Satisfaction). With GSAT you can now see the inquiries your customers make, by inquiry topic, and whether your team was able to successfully satisfy them. It’s a nifty and powerful tool for your customer success toolbelt!
How Icetro America Uses Olark To Make Life Easier For Field Technicians
Icetro America is a leading manufacturer of commercial foodservice equipment, specializing in ice machines, soft serve ice cream machines, slush machines, and ice/water dispensers. The following conversation is with Trey Hoffman the VP of Marketing and VP of Operations for Icetro America.
