Provide 24/7 affordable customer service with AI-powered chat.
Connect to learn more

Introducing: AI Analyst

Logan Standing in NYC
Logan Stuard
March 13, 2026

At Olark, we’re working on features that allow your team to get the most out of your customer interactions. We’re super excited to share the latest update: AI Analyst.

We think this will be a powerful tool to help you identify leads much faster. 

AI Analyst allows you to analyze your transcripts using AI to ask questions pertaining to your customer conversations. We’ve already received positive feedback and are excited to have you try it out. 

In the video above you’ll see how to ask the AI powerful questions based on customer interactions from your Olark live chat and AI conversations.

You can ask, “What are my top five leads from today?” or “What questions are my customers asking most?”
The system generates clear answers, including emails, locations, pages viewed, and likely purchasing intent. It also highlights where customers are getting stuck, so you can route sales teams to leads or improve your website and knowledge base to remove friction from the buying process.

Want to try it out? Click here to see it live and request early access.