With SMS and WhatsApp built right into Olark, your conversations don’t have to stop at the edge of your website. Customers can reach you wherever they are—no laptop required, no URL to remember. Just a quick text, the same way they message anyone else.
That matters, because friction is the biggest threat to repeat business and new opportunities. People reach out when it’s easy. When it feels natural. When you’re right there in their contacts, ready when they think of you.
Think about a prospect who’s ready to request a quote but is on a job site. Or a repeat customer comparing options on the train and wanting a quick recommendation before deciding. They’re not going to open a browser, hunt for your site, and hope they land on the right page. But they will text you—if texting you is an option.
SMS and WhatsApp make your brand feel personal. You’re not a support portal. You’re a presence. Someone they can start a conversation with at any moment—whether they’re ready to buy, weighing options, or exploring what’s next.
And the best part? There’s zero new complexity for your team. Messages from SMS and WhatsApp flow straight into the Olark inbox your agents already know by heart. No new tools. No extra dashboards. Just more conversations, more accessible customers, and a workflow that stays wonderfully simple.
Live chat will always be the heartbeat of great on-site service. But meeting customers on the channels they already use every day—that’s how you build long-term relationships, earn repeat business, and stay top-of-mind.
This is the future of customer communication. And with Olark, it’s finally effortless.