Olark Essentials
Week 3 of AEO: Our Action Plan
Week 3 of Olark's AEO journey: our AI-sourced traffic isn't great, so here's our plan. Training, a $500 ads experiment, weekly publishing, Reddit, original data, and rebranding our footprint.
More recent posts
All posts by year →
Olark Essentials
Week 2 of AEO: We checked our AI traffic. It's not great.
Olark Essentials
AEO? GEO? The New SEO Might As Well Be Rocketship Building. Week 1
Introducing: AI Analyst
🤖 Aiden Setup in Minutes: No IT Team Required. 🤖
From the archive
By year →
Customer Support
The Future of Customer Service in the UK
Customer Support
Emerging Trends in UK Customer Service [Interviews]
Olark Essentials
[Video] Live chat for Slack — Meet the Olark Slack App
Making Business Human
How to find a remote job in 6 steps
Making Business Human
5 ways to know if remote work is right for you
New Olark Users
Guru's Guide to Live Chat: How do I control how many chats I get?
New Olark Users
Best practices for getting started with live chat
Making Business Human
What Would Barbara Do: Best practices in escalating an issue
Implicit gender bias in customer service: What the data tells us
Sales and Conversions
New Visitor Insights PowerUps — doing your live chat sales homework since 2018
Making Business Human
What Would Barbara Do: 6 ways to stay cheerful while live chatting
Making Business Human