Chatting with your customers provides qualitative data, product feedback, and insights you can use to strengthen your sales, marketing, and product initiatives.
Olark provides real-time reporting on chat volume, which agents are handling the most chats, and how your customers are rating their chat experience.
Save time and increase accuracy with shortcuts for common replies, while still having the opportunity easily edit and keep the human in chat.
Easily automate messages based on a visitor's behavior on your site, serve the right message at the right time without being everywhere at once.
Send your chats to the right teams: sales, support, product specialists and more - helping your customers get the solutions they need, faster.
Olark works with some pretty great sales, marketing, and support platforms, because we think chat data should be an integral part of your process.
There's no limit to the number of conversations you can have each month, and no added cost if your chat volume is higher than usual.
Learn more from your chats with customer feedback through chat ratings. Easily find chats that need follow-up, and ones that hit it out of the park!
Whether you’re using chat for sales or support, our customizable pre-chat survey allows you to set up questions that your visitor fills out to start a chat.