There are some jobs only a person can do.
Chatbots for people who hate chatbots, custom-made by people who hate chatbots.
Your chat team doesn't need to go full robot.
Hands-free take-off and landing
Instantly greet your visitors with a friendly “hi, how may I help you” and speed up your reply times. Wrap up with a 1-click “is there anything else I can help you with today?” and send visitors on their way with a smile.
Point them in the right direction
Have CoPilot ask questions to make sure your visitor gets routed to the person who can help them best. Perfect for teams with specialized roles, multiple departments, or dedicated account reps.
Cut down on FAQs
Sometimes the information your visitors need is tricky to find. Other times, they just don’t look very hard. Either way, you can train CoPilot to address your most common questions without tying up a live agent in every chat, and your customer gets what they need without playing hide-and-seek.
Who’s flying this plane, anyway?
CoPilot doesn’t replace your agent, it assists them. If it gets stuck, it calls for help. When your agents are free to take over, they can grab the wheel and own the conversation. This is a chatbot that keeps your people in control.
Existing Olark Pro customer?
Are you ready for takeoff?
CoPilot works best for:
CoPilot is currently available in beta on Olark Pro plans
What makes CoPilot different from other chatbots?
Benefit right away
Other chatbots require historical data and weeks of model-training that slow you way down before you can even get started.
It’s rare for an off-the-rack solution to work perfectly for your case. We build bots for *your* unique workflow.
Easy to take over
CoPilot knows when to call for help and is easy to interrupt. Your agents are always in control.
Will CoPilot meet my security and accessibility requirements?
We designed CoPilot to address the advanced needs of public institutions like government agencies and big universities. We’ve got you covered:
WCAG 2.0 Level AA
NIST 800-53 compliant
Most CoPilot customers go live
within 48 hours of their demo.
Will CoPilot play nice with my other tools?
You bet. CoPilot was built to support Olark’s famously broad selection of integrations, including:
Fly to new heights with CoPilot
Level up your agents. Help customers faster. Scale your efforts.