Instantly greet your visitors with a friendly “hi, how may I help you” and speed up your reply times. Wrap up with a 1-click “is there anything else I can help you with today?” and send visitors on their way with a smile.
Have CoPilot ask questions to make sure your visitor gets routed to the person who can help them best. Perfect for teams with specialized roles, multiple departments, or dedicated account reps.
Sometimes the information your visitors need is tricky to find. Other times, they just don’t look very hard. Either way, you can train CoPilot to address your most common questions without tying up a live agent in every chat, and your customer gets what they need without playing hide-and-seek.
CoPilot doesn’t replace your agent, it assists them. If it gets stuck, it calls for help. When your agents are free to take over, they can grab the wheel and own the conversation. This is a chatbot that keeps your people in control.
CoPilot works best for:
Other chatbots require historical data and weeks of model-training that slow you way down before you can even get started.
It’s rare for an off-the-rack solution to work perfectly for your case. We build bots for *your* unique workflow.
CoPilot knows when to call for help and is easy to interrupt. Your agents are always in control.
We designed CoPilot to address the advanced needs of public institutions like government agencies and big universities. We’ve got you covered:
WCAG 2.0 Level AA
NIST 800-53 compliant
You bet. CoPilot was built to support Olark’s famously broad selection of integrations, including:
Level up your agents. Help customers faster. Scale your efforts.