Olark Pro

You're facing complex demands.
Live chat should be simple.

We have your back: Olark has over 10 years of experience assisting organizations large and small. Let's partner to help you meet your business, legal, security, privacy, and accessibility requirements and see results quickly.

Think Olark Pro could be right for your business or institution?

Set up an introductory call with our concierge team to get started.

Let's go!

Your dedicated account manager is ready to help

Your account manager can get you up to speed quickly, so you can make the most of Olark from day one.

Olark Pro Benefits

Training:

Get your support team trained right out of the gate.

Personal Account Manager:

Get personal help fast with video chats or phone calls.

Payment options: Pay via a vendor management system with an invoice or purchase order.

Compliance: We'll help you leap through those tricky hoops, from NIST 800-53 security reviews, to VPATs, WCAG AA 2.1 accessibility compliance, security audits, and processing customer EU contractual clauses.

Olark API: Get access to API experts who can help you customize your reporting, integrate with your software, and optimize Olark for your business goals.

Integrations: Integrate Olark into your website, CRM, helpdesk, and other software.

Priority support: Same business day response time for all support requests.

Olark Pro Benefits

Training

Get your support team trained right out of the gate.

Personal Account Manager

Get personal help fast with video chats or phone calls.

Payment options

Pay via a vendor management system with an invoice or purchase order.

Compliance

We'll help you leap through those tricky hoops, from NIST 800-53 security reviews, to VPATs, WCAG AA 2.1 accessibility compliance, security audits, and processing customer EU contractual clauses.

Olark API

Get access to API experts who can help you customize your reporting, integrate with your software, and optimize Olark for your business goals.

Integrations

Integrate Olark into your website, CRM, helpdesk, and other software.

Priority support

Same business day response time for all support requests.

You're in good company:

Customer Stories

Lush Cosmetics UK saw 174% higher conversion for customers who chat

Learn how Lush used Olark to offer a better customer journey.

Read the Lush Cosmetics UK case study

Image of Olark's operator console and illustrations of powerup icons

Landmark Properties converts 50% of Olark leads into leases

Learn how a leading property management company used Olark to communicate with prospective residents.

Read the Landmark Properties case study

Yes, I want these benefits!

Schedule a call with one of our consultants to get started.

Let's go!

Rest easy with Olark

We have over 10 years of experience building accessible, private, and secure live chat solutions.

Accessibility is a priority for us. Our live chat fully supports WCAG 2.1 AA and we perform both internal and external audits. We invite submissions from professional security researchers (learn about our ongoing security bug bounty program). Our GDPR and Privacy features were built to simplify your compliance, and everything’s wrapped up in a powerful API.

Is Olark Pro right for me?

Your business needs are unique. Olark Pro offers benefits not included in our self-service pricing plans.

Feature	Pro	Self-Service
Chat or email us for help
Access to our help center
Live training for your team		Available for an additional fee
Payment options	Credit card, PO, invoicing	Credit card only
Dedicated account manager
Video chat, SMS, or call us for help
Access to professional services - legal, security, accessibility, engineering
First priority in our support queue