Live chat + Slate makes student engagement easy

What do many successful universities have in common? They use live chat + Slate to boost their enrollment and improve student retention.

Olark + Slate Higher Ed

How Olark + Slate help Higher Education Institutions thrive

Increase Student Engagement

Use Olark Pro’s integration with Slate to connect with students who often prefer chat over phone calls and email.

Accelerate Student Decision-Making

Answer student questions faster, and create seamless opportunities for students to get personalized attention.

Budget-friendly Solution

Be there for students at the right time, and in the right place, while keeping your margins and budgets intact.

Accessible and secure

Provide access to different abilities with Olark. GDPR compliant, ADA Section 508 compliant, WCAG 2.1 AA rated

Expand your reach with Olark Pro + Slate

Groups

Redirect chats to teams that can offer the best solution. Perfect for routing admissions inquiries to the appropriate program.

Reporting & Analytics

Deep dive into chat activity to optimize what’s working and tweak what’s not. Detailed analytics to help you understand and optimize your performance. Plays well with analytics tools like CRMs (Slate) and Google Analytics.

Chatbot Automations

Inspire action from your prospective students by passing the heavy-lifting to our AI-enabled chatbots. Auto-engage with your prospective students at the right time to encourage action.

On-Call Expert Support

Whether you need help setting up an API or creating chat scripts, our pro team is ready and waiting to assist you.

 

Convert admitted applicants into enrolled students.

Q: How can you increase enrollment yield? A: Real-time, one-on-one support via live chat.

Make it personal

Whether they care most about scholarship deadlines or housing options, live chat helps you address their biggest concerns in real time. And have all this data stored in Slate for future conversations.

Start the conversation

Engage your visitors based on which pages they’ve viewed, the marketing campaign that brought them in, or their geographic location

Chat with student - grad school enrollment
pink quotation marks over olark live chat testimonial

“Olark provides a major linchpin between all of the activities designed to get [students] onto our website and [talking to] us.”

Harold Baldry, Owner, HBA Learning Centres
Read HBA's case study

Turn chats into enrollment and student-success with Olark Pro + Slate

The questions don’t stop after orientation. Help students navigate their academic journeys and scale your advising efforts.

"Olark has helped us refine our web presence, especially over time. [...] Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages."
Joe Hickman, Registrar – University of Montana

"Olark was the bright star that shone from the rest of the pack. Not only has it helped us stay on a consistently upward application trajectory, but it consistently helps reduce the day-to-day strain on our recruitment department. Thank you, Olark!"
Joshua Myers, Full Stack Web Developer – Chippewa Valley Technical College

See it in practice

University of Montana uses Olark to improve site content and decrease repetitive inquiries by 50%

Read University of Montana's case study
University of Montana
A pie chart showing 81 great chats and 22 chats that need review

Use chat to improve student outcomes and boost retention

Increase student engagement and use of student resources by making them remote-friendly, convenient, and easier to use.

Friendlier Financial Aid

Help students resolve issues with tuition, loans, and scholarships while protecting their data secure chatbox and transcripts.

Convenient Career Centers

Offer one-on-one virtual coaching to boost job placement stats and help students find success in the real world.

Healthcare within reach

Help students access health services that are otherwise hard to use. Use chat shortcuts and FAQs to standardize messaging related to public health.

Real-time Registrars

Transfer documents securely and make it easy for students to handle course enrollment issues in live conversation... before they become a crisis.

How it works at UVA

University of Virginia’s Career Center added chat and boosted student engagement with their services. Find out why over half of their interactions take place with Olark.

Read UVA's case study
UVA
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Partner with Olark

Ready to take your student enrollment and marketing to the next level?

Connect your Slate and your favorite tools

Connect to Slate in minutes. Read our Slate Tutorial. With an ample library of integrations and a flexible API, Olark can also connect to your other systems and work magic. Educational Institutions can use our toolkit to sync up their calendar and videoconferencing, CRM (Slate), marketing emails, and more.

From linking to your Slate CRM to syncing your appointment calendar, Olark’s speedy API connects with popular tools to upgrade your sales process. Create a tech stack that drives results today.

Olark integrates with WordPress, Salesforce, ZenDesk, HubSpot, Slack, Google Analytics, HelpScout, MailChimp, JIRA, and many more. Olark integrates with WordPress, Salesforce, ZenDesk, HubSpot, Slack, Google Analytics, HelpScout, MailChimp, JIRA, and many more.

Link something new with our API

Have another integration in mind? Want to send Olark chat data to a higher education? We’ve got you covered. Use our flexible Javascript API to build what you need or talk to us about customizing your setup.

Accessibility

At Olark, accessibility is our top priority. That’s why all our chat solutions are compliant with Section 508 of the ADA and exceed WCAG 2.0 AA standards. With Olark, you can provide live chat support to every site visitor – every time.

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ADA Section 508 compliant

WCAG 2.0 Certification Badge image

Independently rated as WCAG 2.1 AA

Global Accessibility Awareness Day

Want to learn more about Olark’s commitment to digital accessibility? Read the pledge we took on Global Accessibility Awareness Day.

Get a leg up with Olark Pro

Need a little extra support? Whether you’re rolling out across multiple properties with some hoops to jump through, or just want priority access to our team, Pro may be for you. Pro customers get a dedicated account manager, guidance on deployment and customization, and on-call help during peak times.

Plus, we offer flexible terms. 😉

Schedule an Olark Pro call
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