We’ve improved the look and behavior of the Olark chat box! So, what’s new?

Most noticeably, the chat box and button now have a more modern look. New Chatbox Agent feedback is now an interactive experience Interactive Feedback

The notification behavior is now the same on mobile & desktop by default. (But you can still expand the chatbox on desktop if you’d like.) Badge indicator

Questions you might have:

Do I HAVE to have the new chatbox?

We think you’ll want to opt in as soon as possible, but no worries if you need a little more time. Here’s the plan:

  • Free accounts will be updated automatically beginning in late October 2020.
  • Paid plan accounts will be automatically migrated in early January, 2021. If you have questions please reach out and we’ll help.

Why did you move the minimize button to below the chatbox?

This greatly enhances the the chat experience on mobile devices. It’s now more apparent that the chat box is an overlay on the mobile website.

Why did you remove the attention grabber?

To be completely honest, it was starting to look a bit dated. Now that chat is expected on websites the need to add something additional to call attention to the chat box has decreased. It was also getting in the way of us bringing you an up-to-date chatbox with new, modern, features.

Do API calls still work?

Yep! API calls still work. (Except for the attention grabber call - that’s been depricated with the attention grabber feature.)

How do I expand the chatbox on desktop when I send an automated message?

Add the “expand the chatbox” action to your automation rule in addition to the “send this message to the visitor” action. Expand Automation Rule