We’ve improved the look and behavior of the Olark chat box! So, what’s new?

Most noticeably, the chat box and button now have a more modern look. New Chatbox Agent feedback is now an interactive experience Interactive Feedback

Questions you might have:

Is the updated chatbox accessible?

The chatbox conforms with Level A and Level AA of the Web Content Accessibility Guidelines (WCAG) version 2.0. We will continue to perform accessibility testing, including live-user testing, on a regular scheduled basis to ensure we remain compliant.

Was the old chatbox not accessible? The old chatbox also conforms with Level A and Level AA of the Web Content Accessibility Guidelines (WCAG) version 2.0.

Can I keep the old version of my chatbox?

No. As we rocket toward the future we’ll be releasing exciting new features and options. To ensure that everyone can take advantage and that changes don’t break things we’ll be migrating everyone to the new chatbox.

Will the colors or text of my chatbox change?

Your current colors and text will transfer when you move to the new chatbox.

Why did you move the minimize button to below the chatbox?

This greatly enhances the the chat experience on mobile devices. It’s now more apparent that the chat box is an overlay on the mobile website.

Why did you remove the attention grabber?

Chatboxes are more prevalent on the web now so we no longer felt the need to add something additional to call attention to the chat box. It was also getting in the way of us bringing you an up-to-date chatbox with new, modern, features. If you’re interested in proactively grabbing your visitors' attention you might try using an automated chat rule to send a message or expand the chatbox automatically.

Are holiday themes still available with the new chatbox?

Yes! In fact, holiday themes are ONLY available with the new chatbox. Once you’ve updated you can find the themes in your settings on the design page.

Do API calls still work?

Yep! API calls still work. (Except for the attention grabber call - that’s been depricated with the attention grabber feature.)

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