Chat Console

Explore everything you need to know about the Olark chat console. Be an expert at using operator commands, shortcuts and best practices for chat.

Articles

• Accessing Visitor IP Addresses in Olark
• Agent Commands
• Agent to agent chats
• Block a Troublesome Chatter
• Desktop Notifications
• Email a Transcript to a Visitor
• Ending a Chat
• Keyboard Shortcuts in the Chat Console
• Let visitors see you! Add a Profile Picture
• Send a transcript to a CRM directly from chat
• Send Messages Faster with Shortcuts
• The Different Ways You Can Route Chat
• Visitor Profiles
• Write a note