(Video) The Five Whys by Simon Ouderkirk at Customers FTW!

Laure Parsons September 23, 2015

Simon Ouderkirk of Automattic explains what questions you should ask to optimize product production.

Check out this awesome talk by Simon Ouderkirk of Automattic about how to ask questions to get a better product. Based on the 5 Whys developed at Toyota in their heyday, this talk will make you think about how to approach problem-solving.

This talk was delivered at Olark’s Customers FTW! event.

Let us know what whys you ask to solve a problem.