Provide 24/7 affordable customer service with AI-powered chat.
Connect to learn more

Xabber Setup

Xabber is a free mobile chat application for the Android operating system in the Google Play Store. Follow this walkthrough to get it connected with your Olark account!

Installation steps

Xabber - Sign up
  • Once you create your Xabber account, you'll be able to add your Olark account into the Xabber account by clicking on Add Account
Xabber - Add Account
  • In the Username area, type in your Olark Username (e.g.,, type in your Olark (not Xabber) password, then tap Add Account
Xabber - Add Olark Account

Note: You must enter your Olark username, with at the end, not your own email. For example, if your Olark username is joe.w, enter:


  • Once you've followed the steps above, you'll automatically be set to available/green in Olark once your account is added! If you need to go red/unavailable, use the toggle by your username to do so.
Xabber - Online
  • Need to disable the auto-away function so that you're always available/online? Tap the Settings (gear) icon from the Home Screen.
Xabber - Settings Tap
  • Tap Connection Settings
Xabber - Connection Settings
  • Tap on Prevent sleep mode - this will prevent Xabber from setting you to away automatically. Please note that this may result in increased battery use and this will not prevent the chat console from forcing you away if you miss a chat from a visitor.
Xabber - Prevent Sleep Mode
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received and you'll hear from us shortly!
Oops! Something went wrong while submitting the form.