A great use of Olark is proactively reaching out to your visitors, whether sending a message from an agent or using our Automation rules!

From your visitor list

While logged into your chat console, you can start a chat with anyone you see in your visitor list. Like any other chat application, select a visitor from your list and send them a message. Doing so will make the chat box expand in the visitor’s browser and play a sound for them to let them know they received a message:

proactive-from-visitor-list

Important Note: our chat console that you see above will only show ten (10) visitors per one (1) agent seat purchased within your Olark account. If you are using the free version of Olark, only visitors that have started a chat with you first (on your website) will be displayed under the Visitors section.

Using Automation Rules

We also have an Automation Rules that will let you reach out to your customers when their actions match certain conditions!

Say-Hi!

Automation rules that send messages will currently only trigger when at least one agent is available:

Automation-Rule-Example

Check out this blog article for more information on how to make the most of Automation. If you have any questions or run into issues, feel free to reach out to us and we’ll be happy to help!