Olark’s chatbox widget fully conforms to WCAG 2.1 AA and Section 508.
Olark is committed to digital accessibility. Our commitment is driven by our values and ingrained in our culture and processes.
Olark’s chatbox widget is installed on millions of website pages. Every day, hundreds of thousands of visitors chat using our chatbox, many of whom make use of accessibility features such as screen readers, visual notifications, and high contrast browsing. We are committed to ensuring that all website visitors with any abilities have access to chat.
Our chatbox follows Section 508 requirements for IT accessibility. Feel free to download our latest Voluntary Product Accessibility Template (VPAT).
To ensure our accessibility we perform internal audits and contract with Accessible360 to perform outside audits of our accessibility. We work with accessibility offices for many major Universities, including Berkeley’s Center for Disability Access & Compliance to provide not only a ADA ready WCAG conforming chat solution, but a highly usable chat solution for those with different abilities.
You can download our outside auditor’s letter of conformance for our latest chatbox release.