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What accessibility standards does Olark meet?

Olark’s chatbox widget meets WCAG 2.1 AA and Section 508 requirements

Many websites use live chat software. Some people who use live chat also use accessibility features. Accessibility features include screen readers, visual notifications, and high contrast browsing. This article reflects another digital accessibility feature which is plain language.

Olark strives to ensure that all website visitors have equal access to chat.  We believe in and advocate for digital accessibility. Everyone benefits from it. It drives our work and product goals. Our commitment to accessibility lives within our organizational culture and values.

We included a list of websites at the end of this article to help you learn more about accessibility. We believe it is important to listen, learn, and discuss the topic of accessibility.

Olark performs internal and external audits to ensure accessibility. We also work with offices like Berkeley’s Center for Disability Access & Compliance. Our chatbox is ADA ready and WCAG conforming. ADA ready refers to standards set by the Americans with Disabilities Act. WCAG refers to Web Content Accessibility Guidelines.

Our chatbox follows Section 508 requirements for IT accessibility. Section 508 is part of The Rehabilitation Act which is a federal law in the United States. You can download our latest Voluntary Product Accessibility Template (VPAT) for more information.

You can download our outside auditor’s letter of conformance for our chatbox. We use Accessible360 as our external auditor.

Are you part of an organization that values accessibility? Are you looking for an accessible chat solution? We would love to hear from you! You can set up a time to speak with our Sales team or start a free trial today.

Resources to Learn About Accessibility

Americans with Disabilities Act
Creating Accessible Electronic Content -- Accessibility Topics
European Union Web Accessibility
Global Accessibility Awareness Day
Harvard University - Digital Accessibility Resources
Web Accessibility Initiative  

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