Olark's chatbox widget is installed on millions of websites pages. Every day, hundreds of thousands of visitors interact with the chatbox, many of whom make use of accessibility features such as screen readers. Accessibility is more than certification for a particular standard, it is something that needs to become ingrained in culture and processes.
We aim to adhere to the WCAG 2.0 accessibility guidelines for the code that our customers install on their websites. Our code is written so that the chatbox is navigable by keyboard using screen reader software.
Improving accessibility is an ongoing job. In the future we hope to apply the same standards to our admin dashboard and agent console. If you have specific accessibility requirements to discuss, please email firstname.lastname@example.org.