Olark’s chatbox widget is installed on millions of website pages. Every day, hundreds of thousands of visitors interact with the chatbox, many of whom make use of accessibility features such as screen readers. Our chat widget is accessible for screen readers on most common platforms. To us, accessibility is more than certification for a particular standard, it is something that needs to become ingrained in cultures and processes.

We adhere to the WCAG 2.1 AA accessibility guidelines for the chatbox that our customers install on their websites. Our chatbox is navigable by keyboard using screen reader software, fully supports WCAG 2.1 AA, and we aspire to fully support WCAG 2.1 AAA.

To ensure our accessibility we perform internal audits and contract with Accessible360 to perform outside audits of our accessibility. We work with accessibility offices for many major Universities to provide not only a ADA ready chat solution, but a highly usable chat solution for those with different abilities.

We have a Voluntary Product Accessibility Template (VPAT) available to download (email us for the latest copy).

If you have specific accessibility requirements to discuss, please email us directly at support@olark.com.