Explore everything you need to know about the Olark chat console. Be an expert at using operator commands, shortcuts and best practices for chat.
- Email a transcript to a visitor
- Send messages faster with Shortcuts
- Visitor Profiles
- Write a note
- Agent commands
- Agent to agent chats
- Block a troublesome chatter
- Desktop Notifications
- Ending a chat
- Keyboard shortcuts in the chat console
- Let visitors see you! Add an avatar
- Send a transcript to a CRM directly from chat
- The different ways you can route chat
- What happened to IP addresses?