Visitor Insights


Score leads, prioritize chats, and personalize your service and sales approach with visitor data collected from public social profiles and company websites. The Visitor Insights PowerUp gives you access to social profile links, company data, interest profiles, and more, so you can understand your audience and make the most of every conversation.

image showing Olark visitor insights

Visitor Insights data is displayed in real time in your chat console. It’s also accessible from your chat transcripts after a conversation ends.

Olark visitor insights in transcripts

Data includes:

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  • Interests summary
  • Gender and age bracket
  • Company, industry, and job title
  • Social profile links: Facebook, Twitter, LinkedIn, and more

Your next customer is on your website. Talk to them.