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Recent posts

Headshots of Ben Congleton and Jennison Asuncion

National Disability Employment Awareness Month - Interview with Jennison Asuncion

Olark CEO, Ben Congleton, talks with Jennison Asuncion, Head of Accessibility at A11y and Engineering Evangelism at LinkedIn, about improving access to good jobs for all.

Ben Congleton
October 28, 2024
Headshots of Ben Congleton, Olark CEO and Andrew Chung, Chief Product Officer, Level Access

National Disability Employment Awareness Month - Interview with Andrew Chung

Olark CEO, Ben Congleton, chats with David Dame, Chief Product Officer at Level Access, about improving access to good jobs for all.

Ben Congleton
October 22, 2024
Headshots of Ben Congleton, Olark CEO and David Dame, Senior Director of Product Accessibility at Microsoft

National Disability Employment Awareness Month - Interview with David Dame

Olark CEO, Ben Congleton, discusses improving access to good jobs for all with David Dame, a senior director of accessibility at Microsoft.

Ben Congleton
October 16, 2024
Headshots of Ben Congleton, Olark CEO and Jason Meddaugh, Owner of A.T. Guys.

National Disability Employment Awareness Month - Interview with Jason Meddaugh

Olark CEO, Ben Congleton, chats with Jason Meddaugh, Owner of A.T. Guys, about improving access to good jobs for all.

Ben Congleton
October 11, 2024
Headshots of Olark CEO Ben Congleton and TikTok Head of Global Accessibility, Sagar Barbhaya

National Disability Employment Awareness Month - Interview with Sagar Barbhaya

Olark CEO, Ben Congleton, talks with Sagar Barbhaya, Head of Global Accessibility at TikTok about improving access to good jobs for all.

Ben Congleton
October 10, 2024
Olark's company logo. The word Olark is spelled out in rainbow colors.

Is Live Chat Worth It? One Director from Disability Services Responds to Common Blockers to Adoption

If you’re wondering whether live chat would be helpful to your office of disability services but still have some concerns, this one’s for you!

Ben Congleton
October 7, 2024

All posts

May 13, 2024
Toward Accessible AI Chatbots: Olark’s Annual Report for GAAD (Year 3!)
Mar 29, 2024
Olark's Q1 2024 Accessibility Progress Report
Feb 2, 2024
Operation Sweet Support
Jan 25, 2024
Olark’s Q4 2023 Accessibility Progress Report
Nov 2, 2023
Olark's Q3 2023 Accessibility Progress Report
May 16, 2023
Olark’s Accessibility Journey: Annual Report for GAAD + the Messy Middle
Nov 15, 2022
Books for Moms in Higher Education Administration and Leadership
Sep 5, 2022
Salesforce and Olark Live Chat Integration: Tips & Use Cases
May 19, 2022
Olark’s Accessibility Journey: Annual Report from GAAD
May 19, 2021
Olark’s Accessibility Journey: how our people and our values pushed us to build better products for all
Dec 11, 2019
From 0 to 10: Making the “right” decisions
Nov 7, 2019
Why you (yes, you, the CEO) should be talking directly to customers
Oct 3, 2019
Starting remote employees on the right foot
Aug 28, 2019
From 0 to 10: Our bumpy (but worth it!) road to a co-created culture
Aug 14, 2019
Dos and don’ts for building a remote team: Lessons from a hiring manager
Aug 7, 2019
From 0 to 10: How we built an unconventional Silicon Valley startup
Aug 7, 2019
From 0 to 10: Starting a business by solving our own problems
Jul 25, 2019
Beyond CSAT: Choosing (and using) the right metrics for your customer service team
Jul 12, 2019
How a 5-stage design thinking framework helps our small team solve customer problems
Dec 26, 2018
How we define Customer Service: The sweet spot between sales and support