Olark - Zendesk Integration

Turn on the Olark Zendesk chat plugin to add more context to your customer records.
Olark Zendesk

The Easiest Way to Engage Customers with Live Chat Software

If you’re using the Olark live chat app to talk to customers, connect the Zendesk help desk integration to capture and follow-up on those conversations. The full chat conversation will either be used to create a new ticket in Zendesk, or the conversation will get attached to an existing customer record. Your Customer Support team can quickly scan the interaction and follow-up as needed. A zen path to happier customers.

How Olark Live Chat works with Zendesk

Step 1

During any Olark chat as an agent, type !zendesk and hit enter.
illustration of how the integration works, step one

Step 2

We’ll create a case in Zendesk with your chat attached. Voila!
illustration of how the integration works, step two

Integration setup

Here's a how-to guide for connecting Olark and Zendesk.

Integration guide

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Olark Live Chat

Make your business human with Live Chat

If your small business needs a simple, powerful website chat widget, then Olark is right for you. It only takes minutes to add our intuitive live chat software to your website. Once installed, Olark makes it easy to talk more customers on your website in a human way, which has been shown to increase sales, increase average purchase size, and improve customer satisfaction.
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