Zapier integration guide

NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to for help with setting up your integration.

With the Olark and Zapier integration, you can create a workflow called a “zap” that takes information from Olark and automatically transfers it to one of over 2,000 apps. A few examples:

  • Archive Olark transcripts in Google Sheets
  • Create or update ActiveCampaign contacts for new Olark messages
  • Add tasks on Asana for new transcripts on Olark

This integration requires a Zapier account (the Basic plan is free).

Connection steps

To connect Olark to Zapier, start by creating a new Zapier account. Once you’re logged in, hover over the black plus sign on the left side bar and click on the Make a Zap button.

Zapier make zap

Choose Olark as the app. Then, select either New Message or New Transcript based on the data you want to use in your zap. Click Continue to set up a Webhook URL, and copy the URL.

Zapier make zap 2

Next you’ll want to set up the Webhook. This is your connector.

Then, log into your Olark account. (Note that your Olark account must be a paid subscription.) Then, select Integrations > Webhooks. Under Connect a Webhook, paste the Webhook URL into the URL to post to box.

Make sure the first three checkboxes are checked to send transcripts automatically, send offline messages and all events. Click Save.

Zapier make zap 3

Click Send a Test in Olark.

Zapier make zap 4

Next, you’ll return to Zapier. Click the Test Trigger button to be sure your Webhook is set up correctly.

Zapier make zap 5

Then, select the App Event you want to happen when the Olark trigger happens. This could be anything of the apps available in a search, like Google Sheets or Asana. Select the desired app to connect, then the desired action to take (for example, Create Spreadsheet Row or Attach File). Sign into the desired account to sync.

Zapier make zap 6

Then customize the information to sync. Click Continue.

Now, click Test & Continue. As long as everything is working, you can turn the zap on.

To do a live test, head to your website and start a test chat. Look into the account that you’ve connected to see if it’s updating the way you want it to.

Congratulations, you’ve just created a Zapier integration!