YAXIM stands for Yet Another XMPP Instant Messenger, a Jabber client for Android devices. This guide shows you how to set up Olark with YAXIM.

  1. Download and install Yaxim from the Google Play Store.

    step 1

  2. Enter your Olark username, with @olark.com at the end. For example, if you log in to Olark with the username joe.w, you would enter joe.w@olark.com. You do NOT enter your own email address.

    step 2

  3. Enter your Olark password. This is the password you use to log on to Olark.com.

    step 3

  4. Tap OK. You should not need to change any Advanced settings.

  5. You will be automatically connected. If you see the helpdesk contact, it means Olark was set up successfully.

    step 5

  6. The web visitors list shows people currently on your website. Tap on them and send them a message to initiate a conversation. You can also chat with your fellow agents.

    step 6

  7. To change your status, tap the colored speech icon, next to the word yaxim, in the top-left corner of the app. You can change your status and tap OK.

    step 7

    For Olark, the 3 status options you can use are Available, Away and Offline.

    step 7