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WHMCS integration guide

WHMCS is an all-in-one CMS/CRM system that helps you sell to and track your online customers. Follow this guide to quickly install Olark on WHMCS.

Installation steps

  1. Connect to your webserver via the FTP program of your choice, and navigate to whmcs/template/X, where X is the name of the theme that you are using in WHMCS.

  2. Download the footer.tpl file from your webserver to your local computer. While still connected via FTP, rename the footer.tpl file to "footer.bak", in case you introduce an error in the footer file when you re-upload it.

  3. On your local computer, open up the footer.tpl file that you have downloaded inside, of a text editor of your choice.

  4. Log in to copy your Olark code snippet.

  5. Above the </body> tag in the footer.tpl file, paste in the Olark install code.

    WHMCS help image 1

  6. Now, insert a {literal} tag above the Olark code, and add a {/literal} below the Olark code.

    WHMCS help image 2

  7. Save the footer.tpl file and re-upload it back to where you downloaded it from on your webserver.

  8. Check your WHMCS pages and you should be all set!

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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