Since Olark has made it possible to have more than one integration at a time, users can now connect their chats to all of their favorite services simultaneously. However, every chat is unique and each may benefit from being sent to a specific service over another.

Welcome our new ![integration-name] command!

Send chat information to a specific integration by typing ! before the name of your integration, e.g. !zendesk. This way your chat information only goes to the integration you want.

trigger integration command

If you’re unsure which integrations you have enabled or don’t know the official name of the integration you want to send your transcript to, you can type !trigger and hit enter, and it will show a list of available integrations.

trigger integration command

Don’t worry, if you still want your chat data sent to all of your integrations at once, use our !case or !lead commands as usual and the transcript will be sent to all of your connected integrations.