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Email a Transcript to a Visitor

The !send command allows you to forward a chat transcript via email during a chat conversation with a visitor.

Examples and Usage

In your chat conversation, type one of the following and hit return or enter.

  • !send - emails the transcript to the visitor's email (if available).
  • !send - emails the transcript to
  • !send, - emails the transcript to both email addresses.


  • Using the !send command on its own will send to the visitor's email.
  • If the visitor doesn’t have an email, the agent will see an error returned in the chat.
  • The agent receives a notification that the email is sending. They'll receive a notification if there is an error sending the transcript, but not if the email bounces at the visitor's end. The agent also does not receive a notification that the email was delivered.
  • The visitor does not receive a notification in the chat that the email was sent.
  • There is not currently an option to automatically email transcripts to visitors.
  • Visitors cannot currently use the command themselves, however once the chat has ended the visitor will have the option to email themselves a transcript of the conversation.
  • The !send command will send the contents of the conversation up to that point. Any content after the !send command is used will be emailed later.
  • Transcript emails cannot currently be localized into different languages.
  • You can email a chat transcript after a chat has ended from the Transcripts page.
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
Max file size 10MB.
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