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Safari Notifications

If you are using a modern version of Safari, it is possible that the auto-play of sounds and video are disabled for you including the audible notifications for the Olark chatbox widget.

Enable browser sound notifications

  1. In Safari, navigate to app.olark.com
  2. Open the Safari Preferences and click on the websites tab.
  3. Click on "Auto-Play" in the General section
  4. Change it from "Stop Media with Sound" to "Allow all auto play."
Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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