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Price Changes FAQ

Why has my Olark price changed?

As we continue to improve Olark and introduce new product features, our plans and prices may change. We also may adjust plans and pricing to respond to local market changes, such as changes to local taxes or inflation.When we change plans or prices, we’re always working to improve your Olark experience and invest in continued product innovation.Here are answers to a few common questions about price changes:

Why is my current Olark plan going away?

Effective July 1st, 2023 all Olark customers will begin to be migrated to our current pricing. On August 9th, 2021, Olark changed our prices for new customers of Olark to $29/month per operator, since then we've been adding great features and improving our product. This change provides you access to the most modern and up to date version of Olark.Whenever we make changes to pricing, we attempt to discount new pricing, and do whatever is reasonable to our business to delay the impact of pricing changes.

How will I be notified?

If your plan or pricing is changing, Olark will send an email to your account billing contact and whoever purchased the Olark plan with details about the price change at least 30 days before the billing date on which your price will increase. A message about the changes will also be displayed for the billing contact, purchasing contact, and in your account view billing information within the Olark dashboard.

When will the changes take effect?

After the notification has been received, the new plan or price will go into effect during your next billing cycle. The exact date is indicated on the email notification the billing contact received.For monthly customers, you will see the price/plan on the following month’s bill. For annual customers, this will be reflected in the annual renewal price at our current offered discount of $23/agent/month billed annually or $19/agent/month for two year billing.

You can view your current billing details here.

Where can I compare Olark plans and prices?

You can compare our current plans and pricing on our pricing page.

Can I keep the old plan price?

Out of fairness to all of our customers, the new plan prices apply to everyone once a price update is announced.

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