The Pre-chat Survey allows you to ask visitors for their name, email, phone number and more before starting a chat. You can enable and modify the form in the Text & Forms section of your Olark dashboard.
This is a great tool to gather information about your visitors before they start chatting. You can modify the settings so that the pre-chat form is completely optional, required, or only require certain fields such as email.
Enable the Pre-Chat Survey On Only One Page
If you’d like to only use the Pre-Chat Survey on only specific pages of your website, you can do so by using the Olark API.
To add the Pre-Chat Survey to a page, you will need to modify the Olark snippet on that page with the following:
/* custom configuration goes here (www.olark.com/documentation) */ olark.configure("features.prechat_survey", true); olark.configure('system.ask_for_name', 'required'); olark.configure('system.ask_for_email', 'optional'); olark.configure('system.ask_for_phone', 'hidden');
This will enable a pre-chat survey that requires a name, shows an email field which can be left blank by the visitor, and hides the phone number field.
To disable the pre-chat survey on a page, you can set it to