Prevent timeouts on single page apps

If you have an single page app, or site that is entirely built using AJAX calls, it is possible that a visitor's connection to Olark could eventually time out. This is because Olark would not be seeing activity from the visitor, such as sent messages or page URL changes.

Add a configure call

To prevent that happening, look for this line in your existing Olark embed code:

/* custom configuration goes here (www.olark.com/documentation) */

Immediately below that, paste this line:

olark.configure('system.is_single_page_application', true);

This tells Olark to be sympathetic to single page applications and not time out the visitor.

See how else you can configure the chatbox with the Olark API.