This article will help answer some common questions and provide troubleshooting advice about the Hummingbird for mobile theme.

FAQ about Hummingbird mobile

How can I disable/enable the mobile chatbox?

Hummingbird can be disabled or enabled from the Appearance configuration page. If you had the previous mobile beta enabled, Hummingbird is automatically enabled for your account.

What browsers do we support for mobile?

Check out our Browser Support Page to see what browsers we support for mobile and desktop.

Will my Attention Grabber show?

No. If an account has an Attention Grabber enabled, it would only appear on the desktop theme.

I have a free plan, can I use the mobile theme?

Yes, all plans can use the mobile theme.

The mobile theme is not showing on my site, what's the deal?

For Hummingbird to appear you need to have a mobile responsive site. If you don't know if your site is responsive you can look for a certain <meta> tag, which is a line of HTML you can add to your website to make it responsive. At the top of the page source in the <head> section look for a tag like this <meta name="viewport" content="width=device-width"> . To learn more about the HTML meta viewport tag, we recommend the CSS-Tricks article on responsive meta tags.

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