Live Chat Translation PowerUp

NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here.

Live Chat Translation PowerUp allows agents to chat with visitors from around the world.

This PowerUp can be purchased via the PowerUp store.

How to Use the Live Chat Translation PowerUp

After purchasing this PowerUp, you will see two dropdown menus in each new conversation window in your chat console.

Translation Dropdowns

Translating visitor chats

When visitors chat in a language you are not familiar with use the dropdown labeled 'TRANSLATE VISITOR TO'. Then, select a language in which you would prefer to read all incoming chats from the visitor.

Translate Visitor Dropdown

Translating agent chats

The Live Chat Translation PowerUp will translate a message to English based on user selection within the drop down menu.

We can see from the above example that the Live Chat Translation PowerUp detects the message the user sent as Spanish.

To translate all outgoing agent messages to Spanish, the agent will now use the dropdown labeled “TRANSLATE AGENT TO”.

Translate Agent Dropdown

Adjusting translation settings

Live Chat Translation gives agents flexibility as they navigate conversations in different languages.

In particular:

  • You can change or turn off incoming or outgoing translations at any time by selecting new options from the dropdowns.
  • Changing languages in mid-conversation will not disrupt your chat. And your new selections will not effect messages already sent.
  • Translation settings apply only to the current chat. If you are handling more than one chat a time, you can translate one chat without affecting others.

What does my visitor see?

Visitors will see a notification that their chat is being translated with Google’s translation API. But they will not see original untranslated agent messages or translated versions of their own messages.

capy_translation_powerup_visitor_view

How do translations look in transcripts?

Transcripts reflect the visitor’s view of the chat. If agent messages need translation, the transcript will not show the original text. Likewise, if the visitor’s messages need translation, the transcript will only contain the original untranslated versions.

Legal Disclaimer

THIS SERVICE MAY CONTAIN TRANSLATIONS POWERED BY GOOGLE. GOOGLE DISCLAIMS ALL WARRANTIES RELATED TO THE TRANSLATIONS, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, RELIABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT.

By enabling this PowerUp, you agree not to use it on any website or user interface that contains or displays:

  • Adult content
  • Promotes gambling
  • Promotes violence
  • Hate speech
  • Involves the sale of tobacco or alcohol to persons under twenty-one years of age or violates other applicable laws or regulations, or is otherwise objectionable

We encourage you to consult your legal advisor about any other disclaimers you wish to post on your own site when using the Live Chat Translation Powerup. More information is available here.