Limiting Chats Per Agent

You can limit the number of chats an agent can receive at any one time with our "chat is assigned to the next agent in line" routing setting. This feature can help prevent your agents from getting overwhelmed with too many concurrent chats.

Limiting Chats Per Agent

1. Choose "chat is assigned to the next agent in line" in the Assigning New Chats section of the Behavior settings page
2. Enter a value in the Chat limit per agent field, and click on Save changes.

Agents that are at their limit will not have new chats routed to them until one of their existing conversations end. They will see the message "At Chat Limit" in the status indicator of chat.olark.com and/or app.olark.com

If all of your online agents are at their chat limit, your visitor will see your offline chatbox until a slot opens up.

Related Article

• Ending a conversation - Use this guide to learn how to free up a chat slot when a conversation has ended.