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Front integration guide

NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to for help with setting up your integration.

Necessary accounts

In order to connect Olark and Front, you must first have an Olark account and a Front account. If you don't already have an account with Olark, sign up here.

To set up your Front account, head over to Front's website.

Set up the integration

To keep your Olark chats and offline messages in the same inbox as the rest of your Front support, just follow these simple steps:

  1. Log into Olark and go to the Front integration page. Click Authenticate.

    step 1

  2. You'll be redirected to Front where you'll need to login if you're not already authenticated. Once logged in, click Authorize.

    step 2

  3. You'll be redirected back to the Front integration page with the connection indicated as active. Configure the rest of the options to your liking and you're all set! Happy chatting.

    step 3

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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