If you are using Olark’s free plan, you can have up to 20 chats per month. After your 20th chat, your chatbox will be set to offline mode.

What counts as a chat?

  • One-way interactions don’t count toward your chat limit: e.g., a visitor initiates a chat, but none of your agents respond, or you try to chat with a visitor, but they don’t respond.
  • Chats with the same visitor are counted separately if: the first chat ends (the visitor ends the chat or leaves the page, or the agent uses the !end command or closes the chat tab) and more than 5 minutes pass before the next chat starts.
  • Chats with the same visitor are counted as one chat if: the chat is continuous (neither party ends or closes the chat), or if non-continuous chats are separated by less than 5 minutes.
  • Offline emails don’t count toward your chat limit.

We’ll reset your chat count on the 1st day of every month. If you think you’ll need more chats, you may want to consider upgrading to a paid plan.