Sometimes you will want to signal to your visitor that the conversation has ended. You can use the !end command to end the chat.

The end chat command sends a predefined chat ended message to your visitor at the end of a conversation. You can use this predefined message to remind your visitors that the conversation has ended but that they can still chat to you or provide a link to where they may find more support options.

Visitors can also choose to end a chat themselves by clicking the end chat button located on the chatbox or click the ‘x’ to minimize the chat window.

Ending a Chat as a Website Visitor

Ending Chats in the Chat Console

As an agent, you can end a chat and send your predefined ending chat message by using the !end command, clicking the x in the tab for the chat, or by logging out of the chat console.

Ending Chat as an Agent

Does a Chat End Automatically?

A chat session will eventually end automatically. When a visitor leaves your site the chat session won’t immediately end; instead it can stay active for up to around 20 minutes in case your visitor returns to continue the conversation. A visitor’s session may end when they have been idle on your site for a long time, so that the chat slot can be made free for another visitor.

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