Disable visitor information (Olark Classic)

**NOTE: This help article was written for our Olark Classic chat console. Some things may not apply, may have moved, or may look different. For up to date chat console documentation, click here.

Toggling the setting

In the Olark settings panel, there is an option to "Disable Visitor Information"

Setting details

Enabling this option will remove some of the information you see when a visitor initiates a chat. The information removed is shown with an arrow below:

Using this option will also prevent the chatbox notifying you when a customer changes page.

Please note that this only prevents the information showing within the chat. It is still available in the information panel, in transcripts and in reports.