Provide 24/7 affordable customer service with AI-powered chat.
Connect to learn more

Removal, Cancellation & Deletion

You can remove an agent from your account by going to the Team page. Hover over the agent's name and click deactivate. While deactivated, the agent's username will remain greyed out on the page in case you'd like to reactivate the account in the future.

When you deactivate an agent, the agent's transcripts remain on the Transcripts page under their display name, and the chat data will appear in the exported reports. After removal of your agent(s), please be sure to refer to your Account page to ensure that you aren't paying for more agent seats than you have filled.

How can I cancel my subscription?

You can cancel your Olark account at any time by logging in to your Account page.

Click the red Cancel Plan text link in the upper-right section of the page:

Screen Shot 2019-08-28 at 7.26.53 AM

Note: If you do not see the red Cancel Plan link, you'll see that your plan type is Free - this means you will not be charged moving forward and you're on our free plan.

Screen Shot 2019-08-28 at 7.26.21 AM

If there is anything not quite right with Olark for you that we can do something about, we'd love to know how we can make it better. Email support@olark.com or join us on live chat.

How can I delete an account entirely?

If you have already cancelled your subscription or you signed up for a free account by mistake, email support@olark.com with your account deletion request. Account deletion is permanent and cannot be reversed once completed.

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received and you'll hear from us shortly!
Oops! Something went wrong while submitting the form.