You can remove an agent from your account by going to the Agents page. Hover over the agents name and click delete.

You cannot delete the primary agent on an account. However, you can make another agent primary by replacing the current primary agent's information with a new agent.

When you delete an agent, the agent's transcripts remain on the Transcripts page under their display name, and the chat data will appear in the email reports.

How can I cancel my subscription?

You can cancel your Olark account at any time by logging in to your Billing page

Click the red Cancel Plan text link in the upper right section of the page.

If there is anything not quite right with Olark for you that we can do something about, we'd love to know how we can make it better. Email or join us on live chat.

How can I delete an account entirely?

If you have already cancelled your subscription, or you signed up for a free account by mistake, email or come chat to us, and we can help you remove your account.