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Custom Integrations

NOTE: This help article is intended for customers on our self-serve level of service. If you are an Olark Pro customer, your integration likely will work differently. Please reach out to for help with setting up your integration.

Out of the box, Olark offers many ways to integrate with other services. From CRMs and HelpDesks to Analytics Services and Shopping Carts.

If you are looking for an integration that matches your specific need, you can use one of our two custom integration strategies:

  1. Webhooks
  2. Javascript API


Would you like to send Olark transcript information to a server endpoint of your choice?

Then, you would want to use Webhooks

Javascript API

Would you like to interact with Chatbox events from your visitors' browser sessions?

Then, you would want to use our Javascript API

Please provide the domain name where your Olark live chat is installed.
Include the relevant transcript URL, if possible. You can send us the specific URL from your Transcripts page.
If you see specific error messages, banners, warnings, notices, etc., please let us know here.
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